We know you’re passionate about fitness, but we also know that you started this business to generate income. You can connect your Stripe account from either the Creator mobile app or the Creator Dashboard on desktop. Use whichever is more convenient — the connection is the same account either way.
To connect Stripe from desktop:
Go to creator.playbookapp.io and log in.
In the left-hand navigation, under Tools, click Payouts.
On the Payment method tab, click Connect Stripe.
Follow the Stripe prompts to finish linking your bank account.
Once connected, the page will show your Stripe account as connected instead of "Stripe not connected."
You'll need this connected before launching your app so you can accept payments. Once it's done, your earnings are deposited monthly (mid-month). Note that your Stripe balance will not update immediately after each sale, as payouts are consolidated and processed on a monthly schedule.
To connect Stripe from the Creator Mobile App:
Open the Playbook Creator app.
From the home screen: Click on the "More" button in the lower right corner.
Tap on the "Payment Method" option. This will take you directly to Stripe for set up.
4. Simply follow the instructions on the Stripe screen.
If you are an international creator and cannot access Stripe, please email us at [email protected] and we will set you up with an alternative payment method.
After completing the above steps, earnings will be direct deposited into your bank account every month, mid-month. This means your Stripe balance will only reflect funds after the monthly payout has been completed, ensuring all transactions are consolidated before disbursement.
Example:
June earnings >> paid out July 14-16
July earnings >> paid out August 14-16
You can also view your earnings info over time by visiting the "Analytics" tab of the dashboard.
Troubleshooting Common Issues
Stripe Not Set Up: Ensure that you have completed the Stripe setup process in the app. Without this, payouts will not occur.
Timing of Payouts: Remember that payouts are processed monthly, so your balance will not update immediately after each sale.
Verification Issues: If you encounter any issues during the Stripe setup process, double-check your account details and ensure all required information is provided.